NEST APP offline, but thermostat online.

[rgaila]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: SherryD Nest  

NEST APP is offline, but thermostat is online on iPhone?

Here’s a possible fix:

My issue involved a low battery on the thermostat.  It may still have enough juice to be “online” but not enough to communicate with the APP.  My fix:  Removed thermostat from wall. Used an adapter with a “Micro B” USB adapter.  Plugged it into wall with a wall switch adapter.  Let it charge for about 5 minutes. 

Before charging it was 3.6.

After charging it was 3.91. While it was charging, I checked my APP, and viola - the APP was online.  I reconnected the thermostat to the wall and have not had any problems. 

To check your battery level, open the APP,  click on Thermostat Home, click on the little wheel (settings) in the upper right corner, click on Technical Info, the battery level is at the bottom.  This may work with other issues as well, so if you’re having other issues, check the battery level first.

[Jeff]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

[Plmgifford67]

Done that 40 times over the last months. Still keeps happening. 

[Fomar]

Hello

iron I’m the person who began this thread and am still having this issue. It’s only become a problem as with the change of weather, we’re starting to use the heating again. Same as before, Nest app says offline, wall thermostat says online

[Plmgifford67]

I deleted the Nest from the Google Home app.  Reinstalled the thermostat and reinstalled it on the app.  I really thought the problem would be solved.  Two hours later - app shows "offline" but the Nest shows it's connect to Wifi.  This has been going on for months and clearly a lot of other people are having the problem.  Google/Nest - YOU NEED TO FIX THIS.

[Markjosephp]

Hi folks,

I'm sorry to hear you're still having issues and I understand that you've tried all the possible steps on your end. I'd love to help.

I did find a helpful article with some troubleshooting steps on when your device is showing offline.

Please let me know if that helps, or if the issue still persists.

Best regards,

Mark

[Markjosephp]

Hey there,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,

Mark