NEST HEATLINK HAS STOPPED WORKING

[MICH995]

HI THE HEATLINK HAS STOPPED WORKING.  THE THERMOSTAT LOST CONNECTION TO THE HEATLINK THEN I FOUND THAT THE BLUE LIGHT NO LONGER COMES ON WHEN PRESSED ON THE HEAT-LINK

I CURRENTLY HAVE NO HEATING

IVE TRIED RESETTING BUT NO LIGHTS COME ON.  I TOOK THE FRONT OFF AND CONNECTED IT WITH A USB AND THE LIGHTS COME ON BUT NOT THE BLUE BLUETOOTH LIGHT.

HOW TO I RAISE A CASE FOR REPAIR THANK YOU

[AlexD]

Thank you for all the information @MICH995, I would be happy to try and assist you. 

If you have not already, check the breakers and switches at the location, to make sure nothing has tripped. Also check the boiler as it can sometimes have a separate switch on it. Confirm it has power, it should have a display or LED that turns on.

If it all looks good try and power cycle the Heat Link, if you're comfortable in doing so. Turn the power to the Heat Link off for a few minutes and then turn it back on. See if it has any reaction after when you press the button on it.

Should you wish to get in touch with any of our support lines you can use the information in this link: https://bit.ly/3apBRyV .

[CristianC]

Hi there. How's it going with your Heat Link?

[george_t]

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.