Garbage product, garbage customer service, garbage warranty and replacement policy.
Thermostat didn't even last 5 months before the network connectivity functionality failed (i.e., won't connect to or even search for and identify Wifi networks, which defeats the entire purpose of it being a "smart" thermostat).
What's worse. Call customer service and they admit it's defective but won't send a replacement until you've completed their unfair and unduly burdensome "replacement policy." Under the policy, you have two options. First, send in your defective thermostat and upon Google's confirmation that it's indeed defective (despite customer service having already conceded that it is), you will get a replacement shipped in "7-10 days." But in the meantime, you and your family have no thermostat or heating. Second option is Google sends a replacement "within 2 to 5 days." Catch is they place a $250 "hold" on debit card or credit card, which is allegedly reversed once you send them the defective thermostat and they receive it. All of this despite the exact type of thermostat being available on Amazon for only $190 with free Prime shipping. Also despite the fact that you've already dropped close to $300 at the time of purchase. So now you've tied up about $550 of your hard earned money on a "smart" thermostat that doesn't work. Sounds pretty "dumb" to me.
Bye bye Google, you've lost a loyal customer.
