Neat Thermostat keeps going offline

[LisaL]

Starting last week my Nest Thermostat has had an issue with going offline.  I charged the thermostat even though it said the power was fine, have checked my router and Wi-Fi and reset that, went through all the steps provided by Nest for troubleshooting, and did a factory reset.  This solved the problem until today.  I went through all the steps again and ended up doing another factory reset.  I have not gotten an error message but it will not connect to my WiFi and it seems when it drops the wifi it stops reading the temperature correctly.  I currently have the thermostat charging again but noticed others have had this problem as well and what the answer might be.

[EdwardT]

Hi LisaL,

Thanks for reaching out. I'm sorry to hear that you're having an issue with the connection of your Nest Thermostat. I see that you already tried some steps to resolve this. I'd love to know more about what's happening and I have a few questions:

• How far is your Nest Thermostat from the router?
• What is the power readings of your Nest Thermostat? You can find this information by going to Settings > Technical Info > Power.

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi LisaL,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi LisaL,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward