Neat learning thermostat lost connection, m15 and w5 error (continued)

[Harleeangel]

Here is the thread that this is a continuation of:

https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-learning-thermostat-lost-connection-and...

I haven’t been contacted by anyone. The last contact was the acknowledgment that the form I filled out was received and someone would be contacting me. 
I believe that the wifi connection chip has gone bad. I haven’t had this thermostat but maybe 6-8 months. 

[Markjosephp]

Hello Sussertown,

I'm sorry to hear that you haven't received any response from our team. We know that this has taken some time. Rest assured, we're not leaving you hanging. I’ve made a follow-up with our team, and I'll leave this thread open until you get assistance.

Best,
Mark

[Markjosephp]

Hey there,

We know that this has taken some time. Rest assured, we're not leaving you hanging. I’ve made a follow-up with our team; I'll get back to you as soon as I have something to share.

Regards,

Mark

[Harleeangel]

@Markjosephp 

Thanks!

 I was able to connect to the thermostat but, again,, after a couple of days, it has disconnected again. Doesn’t see any networks. I still think the wifi chip is failing. How can I speed this up? It has been at least 3 weeks since I first contacted customer service about my issue. I’m trying to be patient, but it’s going on a month and my patience is starting to run out. Is there a number I can call about my nest learning thermostat?

[Markjosephp]

Hello Harleeangel,

I really do appreciate your patience with us. I know that this shouldn't be taking this long. I coordinated with our higher tiers of support to expedite the process. You can give it a try by contacting our team directly here and letting us know if you need assistance.

Regards,
Mark

[Markjosephp]

Hi Harleeangel,

Checking back in — how's it going? Have you managed to contact our team?

Regards,

Mark

[Markjosephp]

Hey Harleeangel,

It has been a few days since your last reply, and we're going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.

Thanks,

Mark

[Harleeangel]

Thanks! I was checking in to see if there had been any resolutions.