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Wrong outside temperature

fabreg
Community Member

Hello,

I've a problem with my Nest Thermostat: the outside temperature is definitely wrong.

There is a difference of 9-10 degrees with the real one. (took by website and manually measured)

I already tried to change the zip code of the city, tried to search the address and use it instead of the zip but still no luck.

I have opened two cases in Google but still no solution. They told me to turn off/on the thermostat, to check on weather.com if my address is available (and it is) but aside this no real solution has been provided.

Do you have any idea on what I can try in order to fix the issue? The WiFi used by the thermostat is working fine.

Thank you.

p.s. I live in Italy (not sure if this could be the cause of the issue)

15 REPLIES 15

Cascadeconsult
Community Member

I'm having the same issue in the US. How did you go about filing a case with Google? I've seen several posts with the same issue for several years now and it has not been resolved yet.... Thx!

dmp
Community Member

I’m having the same issue here in the U.S. as well…my thermostat says it’s 10 degrees warmer outside than it actually is.  I’ve reset, nothing has worked so far. 

Jake
Community Specialist
Community Specialist

Hey Cascadeconsult, dmp,

 

I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble with the outside temp being off, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Hi Jake,

Yes, I am still experiencing the same issue. For example, today if you enter our zip code into google it returns a temperature of 22 degrees and it returns 30 degrees if you enter our city, state. The city, state temperature is more accurate but our Nest unfortunately uses the zip code. I would love it if we could find a solution. Thanks!

353JH
Community Member

Nest learning thermostat installed yesterday. It shows an outside temperature that is 6-8 degrees colder than any of the internet weather services. As a result, the system will switch to alternative heat source when it shouldn't. Should I just set the alt fuel heat temp 6 degrees lower?

That is precisely my concern/question as we get into Winter weather. I'm not sure why we haven't received another response from Jake.

DrCruise
Community Member

I’m having the same issue. The zip code is correct and the outdoor temp reported is 70 when my Davis PWS temp gauge (full solar shield, fan aspirated) reports 87. That’s such a wide margin as to be useless. Downtown should be even hotter —z close to 90.  I should also add that you having this problem for YEARS and it’s not received a system-wide solution? Why not?

fabreg
Community Member

Hi guys, for me the solution is to change the address of the thermostat to a city close to mine.

In my opinion there's something wrong with weather.com that's not able to discover multiple cities under the same zip. I'm not sure on this, but when I moved the address to a city close to mine with a unique zip, worked perfectly. I know this is not a solution but at least a workaround. I'm living in Europe, Italy.

353JH
Community Member

Nest learning thermostat installed yesterday. It shows an outside temperature that is 6-8 degrees colder than any of the internet weather services. As a result, the system will switch to alternative heat source when it shouldn't.

Byrdman
Community Member

Alaska Temps outside 18F

Nest, negative 1

It's a joke I use and have since installed years ago.  Alaska, negative 25, makes for a great thermostat picture to share when it's 15 degrees outside in REALITY.

alidep
Community Member

Same problem here. It say we have 45F outside when we have 74F… 

BikewithMike
Community Member

My app shows the correct 45f outside temperature but the thermostat shows a warm and sunny 75f. I have a heat pump and I’m not sure which temperature it uses to turn on the backup propane heat. I think it’s using the app temperature but it’s frustrating that the thermostat display shows weather from a completely different location.

S_H_H
Community Member

I just joined this community. Don't see/know how to report problem.

Google is repeatedly reporting the wrong temperature for my location. (??) Almost 10° off...

mdeemer
Community Member

My best thermostat shows 47 degrees F outside and the app shows 60 degrees F outside which is correct.  Why don’t the app and the actual thermostat match?

beckye67
Community Member

Same issue. I live in Wenatchee, WA 98801. When I google "Wenatchee weather" it shows the correct temp. When I google "98801 weather" it shows an incorrect temperature about 10 degrees F lower. My Nest (3rd gen) is displaying the incorrect zip temp for outdoor. Please fix.

Update: My city is in a valley, but we happen to have a mountain and ski resort within the same zip code. I think the zip weather is pulling from that location. I wish Nest would use my full address to find the closest weather to me, rather than just using the zip. For now, I changed my zip code within Nest to another zip nearby with weather closer to mine.