Neat thermostat "e2" claiming no wires or power all the sudden?

[Twinmamamangan]

 images attached.

Randomly got this today when I noticed it's very cold. This happened all of the sudden and I'm not sure what to make of it. I seen someone else talk about battery power, it is at 3.822v? Claims no wifi connection but won't let me try to connect it. No one detached wires so idk what's going on, can't really do down into the basement because I have twin toddlers I need to keep an eye on. Please help, it's super cold!

[Markjosephp]

Hi Twinmamamangan,

I'm sorry to hear that you couldn't turn on the heat due to a wiring problem. I'd be happy to take a look into this for you.

It appears that your system might not provide enough power or any power to either the thermostat or a specific wire. Please check out this guide:

• Get the power status from Battery Level, Voc, Vin, and Lin under Technical Info.
• Make sure that the breakers are on.
• Ensure all the wires are properly connected.
• Check the air filter. A clog in the air filter can limit how much air flows over the cooling coils. If the clog persists, the cooling coils can freeze, causing the system to shut off.
• Check the fuse for your HVAC system. If the fuse burns out, the system might cut off the power to the thermostat and cause an E2 wiring report.

Keep us posted.

Best regards,

Mark

[Jhonleanmel]

Hey folks, 

We appreciate your help here, @Markjosephp.
@Twinmamamangan, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel

[Twinmamamangan]

Yes, still not working and we have to figure this out soon, temps going to be in 30s this week with twin toddlers.

[Jhonleanmel]

Hi Twinmamamangan,
 

I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

[Jake]

Hey there,

I wanted to check in and see if you managed to see Mel's post. Please let me know if you have any trouble with the form from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel

[Twinmamamangan]

Hi mark. All of those things have been checked. Still having issues. Still same thing going on.

[Twinmamamangan]

I have not replied because my husband has yet to do the things you have suggested. He will be looking into it within the next few days.