Need a return Lable

[ETSeid]

One of my Nest Learning Thermostats isn't connecting to WiFi.  I went through the process of getting Google to agree to replace it.  They sent a pdf for a return label but I didn't send it and now it's past the return date.  I need a new return label.

[zoeuvre]

Hi ETSeid, 

Yikes! We'd like to further check on this. Do you have the Case ID from your conversation with support? If you can provide that here, I'll look it up and see how I can continue to help. 

Best,

Zoe

[ETSeid]

My case number is 0-2473000035421

Thank you.

[zoeuvre]

Hi there, 

I'm sorry for the late reply, Could you fill out this form and let me know once you're done?

Thanks,

Zoe

[ETSeid]

I have completed the form.

[Jenelyn_O]

Hey ETSeid,

Chiming in — thanks for filling out the form. We'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon.

I appreciate your input, Zoe.

Regards,

Jenelyn