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Need login help

224
Community Member

I upgraded my phone. I can not log in to the nest app... none of our emails are getting the forgot password reset. 

4 REPLIES 4

CoolingWizard
Platinum Product Expert
Platinum Product Expert

Just because you updated your phone, your email accounts did not go away. Just use the email account you used when you set up your nest thermostat app originally.  

The AC Cooling Wizard

NestPro, Google Pro, Mechanical Engineer and HVAC service company owner.

EmersonB
Community Specialist
Community Specialist

Hi everyone,

@224, thanks for posting here in the Community. How's it going with your Nest account? To confirm, have you migrated your account? In case you have an update, you know where to find us.

I appreciate the help, CoolingWizard.
 
Best,
Emerson

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,
Jake