Need to change owner

[DianeRollert]

I have Nest set up to communicate remotely with the thermostat at work. I set it to heat this morning at 9:00 a.m. on behalf of an employee who went in to use the space. According to my app it said that the space was already at 21.5 C. However, when the employee got there at 11:00 a.m. it was only at 15 C. My app still said it was at 21.5C. Can you tell me why I'm getting the wrong reading?

The thermostat works fine when you set it manually.

Thank you.

[MelbaDT]

Hi @DianeRollert, 

Thanks for reaching out and sorry for the delayed response. Let's check on your thermostat further. A few questions — is this the first instance this had happened?  Have you tried to force close your Nest app, reopened it then checked if the same temperature on the Nest thermostat display showed on your Nest app? Also, when you manually change the temperature using the display, does it show correctly on your Nest app?

I'll look forward to your response. 

Best, 

Melba

[MelbaDT]

Hey there, 

Just checking back in if I've covered everything here. Let me know if you still need or if you have more questions and I'll be glad to look into them. 

Cheers, 

Melba

[GarrettDS]

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS