Still waiting for refund

[sarah3212k]

Expecting a refund within ############ days of sending an invoice for getting heat link replaced due to fault. Nearly 6 weeks later, everytime I speak to someone I get told it's with the senior team. Can anyone help? 

[AnaM]

Hey @sarah3212k,

I'm sorry to hear about that, but I'd like to look into this for you, do you have a case number so that I can check what's going on? 

[sarah3212k]

0-############1832

Thankyou so much 

[sarah3212k]

Are you able to see my case number

[AnaM]

Hey @sarah3212k,

Unfortunately it doesn't show. Should I send you an email to the email address you have on your Community profile?

[sarah3212k]

Yes, not a problem 

[AnaM]

Hey @sarah3212k,

I've sent you an email right now, please check your inbox.

[sarah3212k]

Hi, wanted to check you received my email with the case number in? 

[AnaM]

Hey @sarah3212k,

I did reply to your email, did you receive it?

[AlexD]

Hi, I wanted to check in. Do you need any further assistance? If so, make sure to let me know.

[CristianC]

Hi there. It's been a while since this thread was last updated so I'll go ahead and lock it. If you need assistance, feel free to open a new one.