Nesr aware goes offline daily to pictures only. Doorbell camera still works.

[Tweety1213]

Recently my Google nest aware where has reduced itself to showing pictures only and it has to be unplugged and replugged to get it to go to media. This has become a daily occurrence that started recently.  This is not a thermostat problem but it won't allow me to choose anything else.

[Brad]

Hey there,

I am terribly sorry to hear that you're having this issue! I would love to assist you with this issue. If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that you first start by restarting it. 

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Best regards,

Brad

[aatienza]

Hey Tweety1213,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 

I appreciate the help, Brad.

Thanks,
Archie

[aatienza]

Hey Tweety1213,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie