08-10-2023 07:06 PM
Just had a new Trane 3 ton heat pump installed to replace 20 yr old 2 ton Payne system.
The Trane was cooling while the installers were here but after about 2 hours it quit cooling and the ambient temperature displayed on the Nest is 91 and it never changes —- but room temp is actually 80 as measured by two different thermometers .
The installers are comimg back tomorrow but meanwhile I was wondering why the Nest would display a temp of almost 10 degrees higher.
Never saw the Nest do this before - ambient temp was always pretty much on the money - just curious if anyone has seen this type of thing before? TIA
08-18-2023 12:36 PM
Hi Coolmenow,
Thanks for reaching out to us, and I'm sorry to hear about the situation. I want to check and see if you are still in need of any help or what is the installer's diagnosis of the case. If they have not come yet, let me take a look at this for you.
What type of Nest Thermostat do you have? If you have the Nest Learning Thermostat or the Nest Thermostat E:
The signal strength has a maximum value of 100. A Signal strength of 75 is considered strong, while a value of 36 or lower is considered weak. Let us know what the thermostat shows on its screen for its Signal strength value.
If you have the Nest Thermostat 2020:
Confirm that the thermostat is now able to connect to Wi-Fi and is no longer stuck on the incorrect temperature. If the same thing persists, move to the next step.
Best,
Zoe