Nest 2.8 - wired

[Paulhughes24]

Hi

can anyone help?

I’ve lost my password on one of my nests (kids were changing it all the time) - unfortunately that meant I couldn’t change temps etc - then I deleted it from my app

so - question - is there anyway I can reset the wired nest or get a password sent to me - otherwise my nest is merely a paper weight and useless

Help

[David_K]

Try these steps:

1. Connect the Nest Thermostat display via USB to a computer.
   
   
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).

• If the Nest drive will not mount: Restart the thermostat and the computer.
• If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
• If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

[EdwardT]

Hi folks,

@David_K, thanks for the help!

@Paulhughes24, how's it going with your Nest Thermostat? Still need our help?

Thanks,

Edward

[EdwardT]

Hey Paulhughes24,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Paulhughes24,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward