Nest 3.0 thermostat OFFLINE again today

[Steve110]

Hi Google technicians,

Steve Szommer was called by Google technician Jack. He helped to set up my ipone to control Nest 3.0 thermostat. But in 8 minutes later on failed again. May I ask Google to provide their reference number so I can give to Rona who in token may provide a new 4th generation Nest thermostat. Kindly contact me on my E mail or text, or call again any time. Googles reference number is important to resolve this defective thermostat and Rona will issue in short time new one. Currently my thermostst is turned OFF since not working. My cell: Steve Szommer ###-####-####  

Model: blackplate-5.26   Setrial number: ##############   PURCHASED: LOWES,   2022   jANUARY

[THOMWIFI]

SAME EXACT NIGHTMARE HERE

[SoriaD_]

Hello folks,

Thank you for reaching out to the community. I apologize for this disconnection on your Nest Thermostat. I appreciate you trying the troubleshooting steps. Let's work together to fix it.

To better assist you, I would like to know:

• What type of thermostat do you have? 
• Is your phone connected to the same Wi-Fi network as the thermostat?
• How far away is the thermostat from the router?
• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the thermostat?

In the meantime, here are some troubleshooting steps you can follow:

• Restart the Nest thermostat.
• Restart the router. 

Feel free to keep us posting, we're here to find a solution for you.

Best regards,
Douglas.