Nest 3rd Gen Thermostat - changes temperature according to schedule while in away mode

[MateyMax88]

Hi all,

I realised that my Nest 3rd Gen Thermostat heats my home despite me setting it manually to away mode when I'm out of the house. It appears as if my schedule overrides the away mode settings (and it increases the temperature according to the schedule rather than staying in eco mode). 

Is this normal? When googling this, I found conflicting information. Some complained that the schedule didn't override the away mode, others complained that the away mode didn't override the schedule.

In order to be sure that the Nest 3rd Gen Thermostat won't heat my home while I'm out (and wastes energy for no reason), would I have to set it to eco mode rather than away mode? 

PS: I don't use any location-based settings. They don't really work as suggested and drain my phone's battery.

Many thanks!

[Jenelyn_O]

Hi MateyMax88, 

Thanks for reaching out. I'm sorry for the delay.

I just want to confirm if you still have the issue as I'll be willing to assist you from here. 

Best,

Jenelyn

[MateyMax88]

Hi there,

I spoke to a nest installer and he said that apparently its normal that the schedule overrides the eco mode enabled by a manual away setting. So I’ll just use the eco mode instead of away mode now…

I guess that’s correct?

[Jenelyn_O]

Hi MateyMax88,

Thanks  for letting me know about that. That's right. When the thermostat detects that you're away it will prioritize your "eco temperature" since it will help you to save energy. Also, to make sure that the thermostat will follow  the manual schedule you can disable your "auto schedule" on the Nest app.

Best,

Jenelyn

[Jake]

Hey there,

I wanted to check in and see if you managed to see Jenelyn's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

[MateyMax88]

Yeah that's sorted

[Jake]

Hey there,

I am glad to hear every thing is good to go from here. I am going to go ahead and lock the thread in 24 hours, in case you have any follow up questions.

Best regards,

Jake