Nest learning thermostat no longer controlling humidity levels

[Bernee]

We had an Aprilaire humidifier installed a few years ago and the HVAC technician connected it to the Nest. We were able to control the humidifier levels using the Nest App however this year it does not appear to be working correctly. In the past, When the humidifier was set to the level we wanted, it would stop, now it just continues to run after the humidity level is reached. We contacted the HVAC technician and he indicated that it was a problem with the Nest. Any assistance would be appreciated.

[Jhonleanmel]

Hi Bernee,

Sometimes a range issue or wireless interference can cause your sensor to disconnect from your thermostat. In these cases, your thermostat will automatically default to using its own temperature sensors. If your sensor disconnects, you may experience the following:

• You may not notice that your sensor is offline right away. Instead, you might only sense that you’re uncomfortable in the room where the sensor is placed.
• If your sensor has been disconnected from your thermostat for over 24 hours, you’ll get a notification on your phone. You will also find that the sensor is offline on the Nest app home screen, and you won’t be able to manually switch to it with the app or thermostat.
• If you check the sensor list, you’ll also find that your sensor will be grayed out and you won’t be able to select it or change options.

Give these steps a try:

1. Try moving your sensor a bit closer to your thermostat. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away.
2. Check for objects such as mirrors and refrigerators between the sensor and your thermostat. These items could block the connection. For more help, read Troubleshooting wireless interference.
3. Check the battery charge. The Nest app will send you a notification before the battery is fully drained, so you should have plenty of time to replace it.
4. If the battery still has a charge, try removing it for 10 minutes. This lets power drain completely from the sensor and forces  it to reset. Then put the battery back in and check if the sensor has reconnected in the Nest app.

Keep us posted.

Best,

Mel

[Bernee]

Thanks for the reply, however we don’t have a sensor. We have a 2nd generation Nest Learning Thermostat that is not compatible with the sensors. Also doesn’t have a battery.

[Markjosephp]

Hello folks,

I'm sorry for the confusion, and thanks for letting us know. I'd be happy to take a look at this for you.

@Bernee, how's it going with your thermostat? Is the issue still persisting? It appears that it's a power-related issue. Does your thermostat have a C wire? Also, please check the power readouts on its "Technical Info" settings.

Thanks for helping, Mel.

Thanks,

Mark

[EmersonB]

Hi everyone,

@Bernee I'm dropping by to ensure that everything is covered here. How's it going with your Nest Thermostat? We would appreciate it if you could share with us the information we're asking above. In case you have an update, you know where to find us.

I appreciate the help, Mel and Mark.

Best,
Emerson

[EmersonB]

Hello Bernee,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.
 
Thanks,
Emerson

[Bernee]

Thanks for checking in but we got rid of our Nest.

[Jenelyn_O]

Hey Bernee,

I'm sorry for the experience, and we hope we can make it up to you in the future. We're always looking for ways to improve, and we'll take this as feedback. If there’s anything else I can help you with, please let me know. Otherwise, I'll be locking this thread within 24 hours.

Best,

Jenelyn