We had an Aprilaire humidifier installed a few years ago and the HVAC technician connected it to the Nest. We were able to control the humidifier levels using the Nest App however this year it does not appear to be working correctly. In the past, When the humidifier was set to the level we wanted, it would stop, now it just continues to run after the humidity level is reached. We contacted the HVAC technician and he indicated that it was a problem with the Nest. Any assistance would be appreciated.
Sometimes a range issue or wireless interference can cause your sensor to disconnect from your thermostat. In these cases, your thermostat will automatically default to using its own temperature sensors. If your sensor disconnects, you may experience the following:
Give these steps a try:
Keep us posted.
I'm sorry for the confusion, and thanks for letting us know. I'd be happy to take a look at this for you.
@Bernee, how's it going with your thermostat? Is the issue still persisting? It appears that it's a power-related issue. Does your thermostat have a C wire? Also, please check the power readouts on its "Technical Info" settings.
Thanks for helping, Mel.
@Bernee I'm dropping by to ensure that everything is covered here. How's it going with your Nest Thermostat? We would appreciate it if you could share with us the information we're asking above. In case you have an update, you know where to find us.
I appreciate the help, Mel and Mark.
I'm sorry for the experience, and we hope we can make it up to you in the future. We're always looking for ways to improve, and we'll take this as feedback. If there’s anything else I can help you with, please let me know. Otherwise, I'll be locking this thread within 24 hours.