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Nest 3rd Gen display says remove from base

SM1204
Community Member
  • We have just started installation of 3rd gen thermostat,  followed instructions but when I connect the base the display says remove from base. Once removed it says plug into base, I have done thus hundreds of times. I've checked the wires and the are placed back into wall so I don't believe there is a connection issue. I have plugged it USB hoping it needs to be charged. There is flashing green light at the top. Can someone confirm it is charging if the green dot is flashing 
4 REPLIES 4

Jake
Community Specialist
Community Specialist

Hey there,

 

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. A blinking green light near the top of your Nest thermostat’s display means that it’s updating the software, starting up, or restarting. I found an article with more details on that. If you are still having the issue, I would recommend trying to reset the device. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

SM1204
Community Member

The issue has been resolved.  I was able to reach support via Twitter.  I discovered that I had one of the wires connected to C instead of G.  We changed that and the device was fine and started working properly.  Thank you for the follow up.

Jake
Community Specialist
Community Specialist

Hey there,

I am glad to hear you are good to go, and support was able to assist you. I am going to keep the thread open for 24 hours in case you have any other questions from here. Please feel free to let me know.

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey there,

I am going to go ahead and lock the thread at this time. If you have any questions from here, please feel free to create a new post.

Best regards,

Jake