Nest 3rd Generation Learning Thermostat time changes during the day

[JC67]

In the mornings the time on the Nest Thermostat is two hours to early (eg. at 6am it show 4am) but in the afternoon it is correct. This is upsetting the schedule. I checked the software update & it says it is up to date (Version 6.2-27 released May 3, 2022).

Model Nest 3rd Generation Learning Thermostat (Stainless Steel, White, Black).

Is this a software issue?

[Jake]

Hey JC67,

Sorry for the late reply. I wanted to follow up and see I could be of any help. If the time is incorrect on your device, I would recommend updating your zip or postal code in the Nest app.

1. Open the Nest app .
2. Tap Settings,  Home info, Address. 

Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[JC67]

Thanks anyway Jake but as I said it's not just that the time incorrect in the morning but it correct later in the day. Are you saying some zip codes have multiple time zones in one day?  If there is, I sure don't want to live there! 🙂

To answer your question yes that was the first thing I checked.

Much appreciated that at least someone replied. I guess I'm the only person with this issue. Just my luck I guess. The Thermostat was good when it worked. Oh well might be time to throw it in the trash and go back to a dum thermostat that listens to what I tell it, as the cost of Gas at the moment is like gold and this faulty Google equipment is costing to much to run.

[EmersonB]

Hi everyone,

@JC67 I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

I appreciate your response, @Jake.

Regards,
Emerson

[Jhonleanmel]

Hi folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel

[JC67]

Unfortunately I'm still intermittently experiencing the same issue. But as we are now in Spring, it is less obvious as it is to warm anyway, so heating should not come on anyway. I rarely look at the time first thing in the morning but again I did notice that it was two hours out one morning a couple of weeks ago and was correct when I got home.

[Markjosephp]

Hello folks,

I wanted to stop by and see how I could help.

Thanks for the follow-up, @Jhonleanmel, @EmersonB, and @Jake.

@JC67, the absence of any report or message code is a good indicator that there’s no issue with the thermostat's functionality. Addresses are verified on both the Google Home app and the Nest app as well. I'd suggest restarting it or resetting it to default and adding it again to the Nest app, which would help your Nest thermostat to recalibrate.

Please observe after doing the step and let us know if the issue still persists.

Best regards,

Mark

[Markjosephp]

Hi JC67,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,

Mark

[Markjosephp]

Hey JC67,

It has been a few days since the last reply, and I am going to lock the thread in 24 hours. If you have any questions, please feel free to create a new post.

Best regards,

Mark

[Jake]

Hey JC67,

I am sorry to hear about the trouble, and for the late reply. I wanted to follow back up with you, and see if you are still having any trouble. Please let me know, as I would be happy to review, and take a closer look.

Best regards,

Jake