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Nest 3rd generation replacement software update

aaagpo
Community Member

Received a replacement (existing one had WiFi issues) nest 3rd generation from google. After installing it goes into updating software process. I let it run for over 30 minutes but never completed. I also reached out to Google in an email thread with them but it takes awhile for them to respond.

 

How long should I wait for this to complete? Also why wasn’t this update done by Google Nest before sending it to me? Probably a question for them.

3 REPLIES 3

aaagpo
Community Member

This is resolved - it around 3 hours to finish software update. It was even running removed from base.

It’s up and online 

moralesvicente
Community Specialist
Community Specialist

Hello aaagpo, 

 

I’m happy to know your Nest Learning thermostat is updated correctly and back online. If you have any questions, feel free to ask in this community forum.

 

Best regards,

Daniel 

Hi thank you - this is resolved