Nest 3rd generation thermostat off network and disconnected fro home account - cannot file warranty

[aaagpo]

I have tried all the suggested troubleshooting steps by Google - my thermostat 3rd generation cannot connect to WiFi and has been disconnected from my google home. HVAC technician has also worked on but could not resolve. 

I cannot file a warranty claim because google cannot locate my device on my home account to verify it’s under warranty. 

Purchased 10/2023.

HELP

[aaagpo]

I have all the needed information to file a claim- s/n model etc  - any other method to contact google nest thermostat support to file a warranty claim 

[Patrick_Caezza]

@aaagpo 

Have you tried using the  Warranty Helper?

[aaagpo]

Thank you - I’ll give it a try

[aaagpo]

It doesn’t work for me because my devices are off the network and my gmail account has been disconnected from my GOOGLE home.

thank you again 

I have all the necessary information to file a warranty but there doesn’t appear to be any way to manually enter the warranty into.

[SoriaD_]

Hello @aaagpo 

Thanks for reaching out to our community about this disconnection on your thermostat. Don't worry, I'm here to help you with that.

To create a new case for you, please Fill out this form. This will help us see this warranty information and, if possible, provide you with a replacement for this device. 

Please feel free to reply to me when you complete that, and I will do my best to find a solution for you.

Best regards,

Douglas.