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Nest 3rd generation won't stay charged

specialomom
Community Member

After owning my nest for several years my nest will not hold a charge and disconnects from the internet. I called in we have tried several things including filter on both air conditioner and furnace are clean.  I am thinking the battery is just at the end of its life. Can you get a new battery or do i have to purchase a new nest?  I have been charging the nest via usb cord . This is a 3rd generation nest theromstat

3 REPLIES 3

EdwardT
Community Specialist
Community Specialist

Hi specialomom,

 

Thanks for reaching out. I'm sorry to hear that you're having issues with your Google Wifi. I'd love to know more about this and I have a few questions:

 

  • How is your Nest Thermostat wired?
  • What is the power reading of your Nest Thermostat? You could find this information by going to Settings > Technical Info > Power.

Looking forward to your response.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi specialomom,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi specialomom,

 

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward