Nest Thermostat is disconnected

[dahmfam1]

Our Nest Thermostat has worked perfectly until we purchased a new router.  Now, we cannot connect to new Wi-Fi. We removed the device as online instructions said but we cannot reconnect to the app or add the Wi-Fi to the thermostat. The same thing is happening with our Nest doorbell.

[EdwardT]

Hi dahmfam1,

Thanks for reaching out. I'm sorry to hear that you're having an issue with connecting your Nest Thermostat to your new Wifi. I'd love to know more about this and I have a few questions:

• Are you getting any messages when you try to connect it to your Wifi?
• Is it detecting your Wifi name?
• How far is your Nest Thermostat to your router?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi dahmfam1,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi dahmfam1,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward