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Nest App on iPad

John_Farruca
Community Member

‎12-28-2023 07:21 AM

My Nest Thermostat appears on my iPhone Nest App but no on my iPad Nest App. I’m logged into the same Google account on both devices. The thermostat does appear on the iPad Google Home App. I have already uninstalled and reinstalled the Nest App on the iPad. I’ve also rebooted the iPad

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Markjosephp
Community Specialist
Community Specialist

‎01-04-2024 07:26 AM

Hello John_Farruca,

I'm sorry to hear about the trouble you're experiencing with your Nest Thermostat on your iPad. I appreciate your effort in taken some troubleshooting steps, but let's explore a few more options.

 

  • Confirm that both your iPhone and iPad are connected to the same Wi-Fi network. Sometimes, if the devices are on different networks, they might not sync properly.
  • Double-check the app permissions on your iPad. Ensure that the Nest App has the necessary permissions to access devices. You can review and adjust these settings in the iPad's system preferences.
  • Make sure your Google account is fully synced on your iPad. Go to the iPad settings, navigate to "Passwords & Accounts," select your Google account, and ensure that all the toggles are switched on.
  • Confirm that your iPad has the latest software updates installed. Sometimes, a device update can resolve compatibility issues.
  • Try logging out of the Nest app on your iPad and then logging back in. This might refresh the connection and sync the devices properly.
  • Check for other available home structures. You might have a different structure where you link your thermostat.

 

Let us know how it goes.

Regards,
Mark

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