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Nest App says Aux Heat is on, but thermostat says no

Nita29
Community Member

My Nest thermostat is at least 4 years old and worked well during the very cold weather we had at Christmas time.  Now today with the temp outside being 49degrees my phone app is saying that I am using Aux Heat to set my house for 67 degrees and it stays orange.  The thermostat it self seems fine, not sure why the app says one thing the thermostat another?  Any suggestions?

3 REPLIES 3

Jhonleanmel
Community Specialist
Community Specialist

Hi Nita29,

Thanks for posting ― let's get this sorted out.

A few questions: what Nest Thermostat do you have? Check this link to know what thermostat you have. Since when has this been happening? Also, what troubleshooting steps have you done so far?

Best,
Mel

Nita29
Community Member

I called my HVac people and they came out and check out my system ... all is well .. he did put the heat up high and that seem to reconnect my thermostat with my app.  Its working good now.  I will keep my eye on it.  Thanks for the reply.

Jake
Community Specialist
Community Specialist

Hey there,

 

I am glad to hear you were able to get help, and everything is good to go from here. I am going to go ahead and keep the thread open for 24 hours in case you have any trouble from here.

 

Best regards,

Jake