Nest App shows hot water on when it’s not scheduled

[Doug21]

Afternoon the nest app is shown that hot water is on to 5pm. The schedule set is how water not due till 6am. Stat shows hot water off. Have tried the normal turn off app phone not change - suggestions ?

[Jenelyn_O]

Hi there,

Thanks for reaching out. I'm sorry for the delay. A few questions: what type of Nest Thermostat do you have? You can visit this link to check what type of thermostat you have. Also, in what states are you located?  

Best,

Jenelyn

[Jenelyn_O]

Hi Doug21,

Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

Thanks,

Jenelyn

[Jenelyn_O]

Hey Doug21,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Regards,

Jenelyn