Nest App won’t Connect

[Ajt8888]

I’m still unable to connect from my IPhone Nest App to my thermostat either on WiFi or 4g. The problem has occurred since Google got involved. My only solution is to change to Hive

[UserInfinity]

I am having the same issue, cannot get past the "Choose an account" screen.  I choose account never moves to the next screen.  Tried reloading the app and restarting my iPhone.  

[MelbaDT]

Hey folks, 

Sorry to hear about your experience but thanks for reaching out to the Google Nest Community. 

@Ajt8888, could you provide the case id of your interaction with our support team so I can have it reviewed?

@UserInfinity, are you using a migrated Google account as well or just the old Nest one? Have you tried logging into another device like another phone or tablet or on a computer's browser? Also, are you getting a message upon choosing your account when signing in?

Best, 

Melba

[Ajt8888]

No this system still no longer works I was advised by Google support that they have elevated the issue and I would hear back in 48 hours. To date I have not heard anything more.

[MelbaDT]

Hey folks, 

Sorry for the long delay here. 

I'm checking back in if you still need help with this. 

Best, 

Melba