Nest Display slow to turn respond - wifi wont connect - app wont connect

[Gerhald]

nest 3 gen at home 

it was replaced a year ago due to w5 connection issues .

Yesterday my app shows device is not connected.

have tried all steps recommended in the help pages and restarted , reset device , router etc.

no error codes are showing  but it won’t find any networks now ( used to connect perfectly until now and I have made no changes to the network )

also strange is that the screen is black, unresponsive do turning or pushing several times . Maybe after 10-15 seconds it will responsive and let me work on the settings and control temperature manually .

It is connected to power on the wall and no low battery or any other error indications 

I need some help here . It looks serous .

[jb76]

Hi - Can you confirm how much power the Nest currently has - open Tech Info - Power —Thermostat? If it is getting enough power, you should be showing a min. 3.85 V -for the Nest.

J

[Gerhald]

Hi

power shows 

battery 3.936 V

Voc 26.20 V

vin 36.2 V

lin 200 Ms (c)

[jb76]

Hi - Ok - power to Nest is good - though from what you described a complete reset of the device did not fix the issue to connect to wifi. You also mentioned the menu/interface is unresponsive - did you try removing the Nest and pressing the back of it to bring up the menu - can seem awkward holding it in place while pushing on the back but it should come to show the screen/menu?

If this does not work - best bet would be to start an RMA/return (if possible).

One last thing  - as for the wifi connection - is the Nest relatively close to the router/Access Point - maybe check on your phone if the AP/Router SSID (network) is visible where your Nest is located (wifi settings--> Available networks from your phone)? If not visible (from your phone) - you may need to move your AP/Router closer.

Good luck!
J

[Gerhald]

Thanks again.

any idea on how to best start a return/replace  request ? 

[jb76]

Hi - please follow this guide for returning your Nest device.
https://support.google.com/googlenest/answer/10309735?hl=en
J

[Markjosephp]

Hello folks,

Thank you for reaching out and bringing this issue to our attention. We sincerely apologize for the inconvenience you are experiencing with your Nest Thermostat.

I appreciate your help here, @jb76.

@Gerhald, we understand the frustration that comes with connectivity issues, especially when you have already tried the recommended steps without success. Your detailed description of the problem is valuable, and we appreciate your efforts in troubleshooting.

To provide you with the most accurate and efficient support, could you please share the following information:

• Which type of Nest Thermostat do you have?
• Any recent changes or updates made to your home network.
• Any other relevant information that might help us diagnose the problem.

If possible, please respond to this, or you can contact our support team directly. Rest assured, we are here to assist you, and we'll do our best to get your Nest Thermostat back to optimal performance.

Best regards,
Mark