Nest E + Nest Thermostat in 1 house??

[nicknack]

I brought a nest E to my new house and bought a nest (latest generation) thermostat since the home is 2 zone with 2 thermostats. Standard wiring RGWC. Each nest works fine to control the thermostat, but the problem is I cannot link both to my Google home at the same time. If I install the Nest first, the E struggles to link to the nest app. I did get it to connect once, but it went offline (in the app, the device says it's connected) and cannot be restored or used in the Google home or nest app. If I reset everything and install the Nest E, the nest says it cannot find another nest to assist in the installation in the Google app.

Is there a trick here or do legacy nest products just not work with Google nest products? 

[nicknack]

@MelbaDTcould help maybe? 

[Markjosephp]

Hi nicknack,

Thanks for posting to the Google Nest Community Forum! I'd be happy to take a look into this for you.

I appreciate all the steps you've taken. It appears that both thermostats won't communicate with each other. Let's give these steps a whirl:

1. Remove the Nest thermostat from the Google Home app.
2. Once removed. Go to your Nest thermostat E and follow these steps:
   1. Go to Settings > Reset > Account Connection > Reset.
   2. Once it's ready, reconnect it to your Wi-Fi network.
   3. Then proceed to add it to the Nest app.

If the Nest thermostat E is successfully added to the Nest app, check the Google Home app and try adding the other Nest thermostat back.

1. Restart the thermostat by removing the batteries for at least 2 minutes.
2. Open the Google Home app and set up the device.
3. Reset the device to factory settings if asked.

Please let me know if that works.

Best regards,

Mark

[Jhonleanmel]

Hey folks, 

We appreciate your help here, @Markjosephp.
@nicknack, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel