Nest E thermostat

[Paddler918]

My Nest E can no longer be controlled from the nest app on my phone even though the thermostat says it’s connected. This happened after an internet outage. 

[Markjosephp]

Hello Paddler918,

Thank you for taking the time to let us know about your inquiry. I'd be happy to take a look at this for you.

Does your Nest Thermostat E show offline in the app? If so, please have a look at this article with some troubleshooting steps for when your thermostat went offline and let us know if that helps.

Regards,
Mark

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

[Dan_A]

Hello again,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan