Nest Gen 1-2 discontinuation

[rickthebeerman]

It is ridiculous to disable perfectly good devices in order to upsell to newer devices. I have 2 homes, each with a gen 2 thermostat that both work fine. I DO NOT want to integrate with other google home crap; I just want to be able to monitor my 2 homes for temperature. Sonos tried this same program in 2020 and due to overwhelming negative feedback managed to quickly create a simple S1 controller for the older devices I spent thousands on. (Which all still work wonderfully, by the way!)

Google: Create a standalone Nest Thermostat app for the gen 1 & gen 2. I will buy new thermostats when my current ones die. 

[KanMan]

Same. Ours works perfect and is fully functional. This is just Google stealing more money from people because they don’t want to spend there money so they make us spend our money. 
if I’m being forced to spend money then I will NOT be buying a new nest thermostat. 
I’ll be switching all my googles to Amazon now, at least I’ll have free prime for a bit. This is just disgusting. 

[Stevegra]

Never held Google in high regard. Never. But this is a new low for even those scumbags. Remember when their motto was 'do no harm'?  Hahahaha

[DoctorJ]

I guess we have no recourse. No phone number, no email, no name of someone to contact. The notice seems a bit ambiguous wrt whether remote access is discontinued, but I’ll bet it is. This is costing me $1 k. 

[JamesGMitchell]

I am not sure what others are deciding to do about this atrocious withdrawal of support for Nest Gen 1 & 2 thermostats, but I am hopping mad.  As an early adopter, I helped Nest to have the market penetration it has.

If this does not change, I will do the following on all my devices:  I will no longer make Chrome the default browser; I will stop using gmail; I will stop using Google Home for anything. In addition, I will buy new thermostats that do allow control over the net, but they will not be Google products. I will not buy any more Google products, period.  There are lots of choices out there.

If enough of us take these actions, the loss to Google in revenue from advertising and the sale of smart home devices will, I believe, cost the company way more than finding a simple way to support the Gen 1 and 2 devices.  I don't know if they are doing something illegal here or just being stupid.  If a class action suit is filed, I will happily jump on it.

Think hard, Google, about abandoning your loyal customers. The unintended consequences will cost you dearly.

Sincerely,

James G. Mitchell, PhD, 

50-year Computer Scientist.

[Angie100100]

I don’t want to buy another nest either. This 2nd generation still works perfectly fine. They say, it’ll be obsolete, but hey, we will give you one for 50% off and you’ll be happy about it. No I won’t be happy about it, what a scam. 

[Steve3948]

Its the same with  Windows 10, my custom built PC works fine is super fast but does not meet the requirements for Windows 11, so they say you need a new PC that does meet the requirements. I have programs that only work with Windows.

I have replaced my Nest Gen 2 with the Tado X 50% off offer because I need to control the heating when away, it works well and was straight forward installing, but I am an Electrician so it may not be straight forward for some.

It was sad seeing the Nest Thermostat being tossed in the rubbish bin, what a waste of something that worked, but its done now and I have moved on, its just the bloody PC to deal with now and then what next 😟

[paulrohe327]

I agree 100%… to think I am ever going to purchase Google products again, not a chance. I guess they feel they are the only players around.

Not a fan at all at these types of decision makers 

[GreenEnergyCo]

Where is a class action lawsuit when you need one?  This should be one!

[jnewton3d]

Have they explained technically why they are doing this? Is it because the 14yo models don't support updated security protocols? Or what?

[WinnieL]

Does Google think about the amount of waste this decision will create? I’d gladly pay a yearly subscription to keep my current thermostat than buy a new one and throw away a perfectly useable one. I think there are many users who feel this way. Google has the opportunity to be a responsible and sustainable company while maintaining customer loyalty and making money. Please do the right thing. 

[HarryAI]

I agree with WinnieL, I would have paid a subscription to save a device from the tip and for the ease. In the end I moved to Tado using Googles discounted link. I purchased the wireless system for about £60 and installed it myself (about 1 hour). I sold my old Nest system on vinted in a cheap £35 deal, clearly stating the theromstat would no longer be supported in app. All told i'm out of pocket about £25 and maybe a few hours. But the point here is not just financial, it is also 1) the brand damage for Google and Nest 2) the disentivation to be a trail blazer with Google products - I wont do it again 3) the potential waste created, ironically from an ECO product 4) the frivolous skirting of UK consumer law. 

[DoctorJ]

The gen 4 isn’t plug compatible with the gen 1 or 2. It’s also a pain to program - no “home” or “away” button. I finally was able to connect with Nest support on the phone, but it took over an hour to get the first gen4 installed, and the support person wasn’t very familiar with its operation on Google Home. The gen 3 is supported, is cheaper than the “discounted” gen 4, and is plug compatible with the older models. The idiocy of Google, and the pain it’s causing Nest users is appalling. The need to use Google Home because the Nest app is going away is very inconvenient. Wish someone had mounted a class action suit.