I had the same problem. I have 8 gen 1 and 2. Tried to buy replacements
but was on,y able to buy 3. After a lot of effort I finally sent an
email and several weeks later was given a code for the rest. However in
the meantime I discovered the gen3 is ...
The gen 4 isn’t plug compatible with the gen 1 or 2. It’s also a pain to
program - no “home” or “away” button. I finally was able to connect with
Nest support on the phone, but it took over an hour to get the first
gen4 installed, and the support per...
I guess we have no recourse. No phone number, no email, no name of
someone to contact. The notice seems a bit ambiguous wrt whether remote
access is discontinued, but I’ll bet it is. This is costing me $1 k.
I agree it’s unreasonable to stop supporting a product that was marketed
so heavily and even was endorsed by state utilities’ energy saving
programs. I have 6 in my two homes so it’s going to cost me almost $1k
to upgrade. I wrote to the MA Attorney ...
