Nest Gen 1-2 discontinuation

[rickthebeerman]

It is ridiculous to disable perfectly good devices in order to upsell to newer devices. I have 2 homes, each with a gen 2 thermostat that both work fine. I DO NOT want to integrate with other google home crap; I just want to be able to monitor my 2 homes for temperature. Sonos tried this same program in 2020 and due to overwhelming negative feedback managed to quickly create a simple S1 controller for the older devices I spent thousands on. (Which all still work wonderfully, by the way!)

Google: Create a standalone Nest Thermostat app for the gen 1 & gen 2. I will buy new thermostats when my current ones die. 

[DoctorJ]

I guess we have no recourse. No phone number, no email, no name of someone to contact. The notice seems a bit ambiguous wrt whether remote access is discontinued, but I’ll bet it is. This is costing me $1 k. 

[JamesGMitchell]

I am not sure what others are deciding to do about this atrocious withdrawal of support for Nest Gen 1 & 2 thermostats, but I am hopping mad.  As an early adopter, I helped Nest to have the market penetration it has.

If this does not change, I will do the following on all my devices:  I will no longer make Chrome the default browser; I will stop using gmail; I will stop using Google Home for anything. In addition, I will buy new thermostats that do allow control over the net, but they will not be Google products. I will not buy any more Google products, period.  There are lots of choices out there.

If enough of us take these actions, the loss to Google in revenue from advertising and the sale of smart home devices will, I believe, cost the company way more than finding a simple way to support the Gen 1 and 2 devices.  I don't know if they are doing something illegal here or just being stupid.  If a class action suit is filed, I will happily jump on it.

Think hard, Google, about abandoning your loyal customers. The unintended consequences will cost you dearly.

Sincerely,

James G. Mitchell, PhD, 

50-year Computer Scientist.

[Angie100100]

I don’t want to buy another nest either. This 2nd generation still works perfectly fine. They say, it’ll be obsolete, but hey, we will give you one for 50% off and you’ll be happy about it. No I won’t be happy about it, what a scam. 

[Steve3948]

Its the same with  Windows 10, my custom built PC works fine is super fast but does not meet the requirements for Windows 11, so they say you need a new PC that does meet the requirements. I have programs that only work with Windows.

I have replaced my Nest Gen 2 with the Tado X 50% off offer because I need to control the heating when away, it works well and was straight forward installing, but I am an Electrician so it may not be straight forward for some.

It was sad seeing the Nest Thermostat being tossed in the rubbish bin, what a waste of something that worked, but its done now and I have moved on, its just the bloody PC to deal with now and then what next 😟

[paulrohe327]

I agree 100%… to think I am ever going to purchase Google products again, not a chance. I guess they feel they are the only players around.

Not a fan at all at these types of decision makers