cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest Gen3 thermostat unable to connect to wifi

glaeserchan
Community Member

Hi,

My nest thermostat is unable to connect to my home wifi starting few days ago. I have tried the following:

  • Restart the thermostat,
  • Disconnect the thermostat for a day and reattach.
  • Reset home wifi
  • Reset everything on the thermostat (factory setting).

None of above works.

I have 3 other Nest thermostats running in my house and all work without problem.

Thanks

4 REPLIES 4

dcorcoran
Community Member

I have a new gen 3 Nest tstat also that I'm trying to install with the same problem.   It also is having other issues (says it is cooling but I only have hydronic heating, it's running the heating all the time) which I can't deal with since it won't connect to the internet or the Nest app on my phone.  I am not happy.

moralesvicente
Community Specialist
Community Specialist

Hi glaeserchan,

 

Thanks for posting here in the community forum. I'm sorry to know your Nest thermostat is not recognizing any WiFi network. Don't worry. Let me assist you.

 It's good to know that you've already tried previous troubleshooting steps. So let's explore more alternative solutions. 

 

  • Inspect thermostat power: Go to settings, technical information, then power for battery level. If it's below 3.7V, use a micro USB charger to manually charge it for about 2 hours (the charging port is located on the back of the display after removing it from the base and connecting it directly from an outlet).
  • Check if the thermostat can connect to a mobile hotspot. 
  • Do you see an error code? Go to settings, then Network. Please let me know if you can see this notification on your thermostat. 
     

Keep me updated and let me know if you need more assistance.
Regards, 
Daniel. 

feiurded
Community Member

did all of the above, no help

Hello, feiurded,

 

Thank you for taking an interest in our community, I'm Sorry to hear that your Nest Learning Thermostat 3rd Generation is not connecting to your WiFi network. No worries, let me help you.

 

I appreciate your time to perform these previous troubleshooting steps, but I need to confirm some information.

  • What notification do you see on the option network? Do you see an error code or the device can't find any WiFi network showing another notification? 
  • How far away is the thermostat from the router?

Please keep me updated and let me know how it goes, 

Best regards

Daniel.