Nest Heat Link Dead, No LEDs device has 240V, Tried resenting still Dead. How do I get a Replacement

[Dn12string]

Hi There,

I have this problem below and I ask not sure how to obtain a replacement Heat Link under warranty, device was bought in October 2020.

“Nest Heat Link Dead, No LEDs device has 240V, Tried reseting but still Dead. How do I action a Replacement?”

Thanks,

Dave.

[Dn12string]

Update, Contacted Google “made by Google”,via Messenger Sunday, after supplying information, they sent a replacement under warranty, received today (Wednesday) fitted and all working fine. Superb service from Google. 

[DragosC]

Hi there @Dn12string

Thanks for letting us know.

Could you tell me please when did the situation start occurring first and when was the thermostat installed?

Also, please answer to the following questions:

Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
If yes, how long was the power off for? (Be specific.)
Could you tell us please if you've checked on the breaker switch and fuse box?
Any blown fuse in there? Have you tried to turn the breaker switch off and on again? Any difference?

[DragosC]

Hi there, I'm just following up on our last message. Do you still need our help? Keep us posted. 

[Dn12string · Accepted solution]

Hi Dragos,

Sorry for the delay in getting back to you. Yes all sorted with a replacement Heat Link supplied FOC from Google.

For your information the old faulty Heat Link was installed Oct 2020. It was completely dead, it had 240v correctly supplied to the Heat Link and there were no LED’s lit on the unit.

After I fitted the new Heat Link, I open the removed faulty heat link to find one of the diodes was a dead short.

Kind Regards,

Dave.

[Vladut]

Thank you so much for the reply. I'm so pleased that everything is back up and running. Let me know if you need anything else. I'm one message away!

[CristianC]

Hey there. I see that the issue has been resolved so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.