Nest Heat Link Dead - need replacement

[VitaminDave]

My Nest heat link is completely dead. I've verified power to the unit

• How long has your thermostat been installed for? under 2 years
• Did the issue happen during the installation? No
• Is there any error on the Nest thermostat display? H71
• Have you had any power cuts recently? Yes
• Have you had any work done on your electrical or heating systems recently? No
• If yes, was the power properly restored at the fuse board after work was done? All RCBs are working fine
• How many zones are present in the setup? 1

How do I order a replacement heat link?

Thanks,

Dave

[MplsCustomer]

@VitaminDave 

You could try using the "Contact Us" link below to contact Support. Depending on the time of day and your location, you may get chat or phone options for the contact.

https://support.google.com/googlenest/gethelp

[george_t]

Hi @VitaminDave. I'm sorry to hear you're experiencing this issue, but we'll sort this out together. Were you able to get in touch with my colleagues? Please let me know if you need any further assistance with this issue and I will be happy to help.

[VitaminDave]

Happy to report that yes, I requested a support callback and a minute after sending the request, the super helpful tech organised an RMA and a new heatlink which is now installed and I'm back up and running perfectly! The tech even offered to pay for removal/installation and a temporary replacement heating controller switch.  Very happy with the support and service, thanks!

[george_t]

I'm glad to hear that, Dave. Is there anything else I can help you with?

[AndaD]

@VitaminDave, just double-checking to see if you still need our help. Don't hesitate to let me know.

[george_t]

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.