Nest Heat Link - No Power

[Kerrie]

Help!!!!!!!! Same as everyone else my Heat Link had completely stopped working.  I have power but nothing working on the Heat Link. 

I have a disabled child in the house and everything I have tried is getting it back to work. 

[AlexD]

Thanks for reaching out to us here @Kerrie . I would be happy to try and assist you.

If you have not already, check the breakers and switches at the location, to make sure nothing has tripped, the Heat Link could have a separate one. Also check the boiler as it can sometimes have a separate switch on it. Confirm it has power, it should have a display or LED that turns on.

If it all looks good try and power cycle the Heat Link, if you're comfortable in doing so. Turn the power to the Heat Link off for a few minutes and then turn it back on. See if it has any reaction after when you press the button on it.
 

[DragosC]

Hi there @Kerrie. I'm just following up on the last message. Have you got in touch with our support team? Do you still need our help? Keep us posted. 

[DragosC]

Since I haven't heard from you in a while, I'll close this thread. Should anything else come up, please open another thread. Have a good one and stay safe!