Hi @vmgn,
Thank you for posting in the community. I understand you're having issues with your Nest Thermostat's Heat Link being unresponsive, and you are looking for information on how to get a replacement unit and installation. I'm happy to assist you with the information requested.
I understand the inconvenience caused while trying to get more customer support contact details, and would like to redirect your concern to the proper team for further assistance.
The team would like to learn more about your situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.
To help us assist you better, please include the link to your 'Community Thread' and your 'Community Username.'
Don't hesitate to reach out if you need help or have more questions in the future.
Regards,
Anders
