Nest Heat Link Stopped Working

[code-doctor]

Hi,

My Nest Heat Link (installed just over two years ago) has suddenly stopped working. I called out a professional heating engineer yesterday to have a look and he has advised that the Heat Link has developed a fault.

There are no lights coming on to the Heat Link and the Nest Thermostat is displaying a H72 fault code. The heating engineer confirmed that the Heat Link was receiving the correct power and that all fuses/switches were fine and that the condensing boiler and heating cylinder that it controls were operational. He has advised that the Heat Link  (model Amber-2.5) needs replacing. 

Please can you assist as a matter of urgency? Needless to say it is extremely disappointing. I have no hot water or heating and have young children.

Thanks,

Masood

[AnaM]

Hey @code-doctor,

I'm sorry to hear about your issue, but I'll do my best to assist you on this matter. Do you have a diagnostic report from the engineer?

[AnaM]

Hey there, 

Just checking, do you still need help?

[code-doctor]

Hi @AnaM,

Thanks for getting back to me. I contacted support via chat who have now resolved my issue (I needed a replacement HeatLink fitted under warranty which has now been done).

Masood

[DragosC]

Thanks for letting us know, @code-doctor. That's great news. In this case, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!