Nest Heat Link

[Gianni66]

Buongiorno, oggi il mio Nest Heat Links si è spento. Ho provato a premere il pulsante per 30 secondi ma non si accende.

Quando sono rientrato il termostato Nest era già spento, l'ho collegato con il cavo usb ed ho ricaricato la batteria, però dopo averlo ricollegato alla basetta non indica nessun codice di errore.

Potete darmi info?  Grazie.

Saluti Gianni Roselli. 

[maedacortez]

Hi Gianni66,

Thanks for reaching out. I understand that your heat link and Google Nest Thermostat aren't turning on. I know this can be frustrating, but don't worry, I'm here to help! Before we proceed, I'll need to ask a few questions to better understand the situation.

• When was the heat link installed? 
• Are you seeing any wiring reports or errors on the thermostat or app? 
• Have you recently had any service or maintenance performed on your electrical, plumbing, or heating system? If so, how long was the power off? Please be specific. 
• What troubleshooting steps have you already tried?

I look forward to your response.

Regards, 

Manuel

[Gianni66]

Ciao, il termostato Nest si è acceso dopo averlo collegato con cavo micro-usb. Ho scollegato Heat Link  dalla caldaia e l'ho collegato alla rete 220v, non si accende nessun led. Se collego a Heat Link il cavo micro-usb si accende il led blu, se premo il pulsante si accendono anche gli altri due.
Non è stato effettuato alcuno intervento alla caldaia.
Attendo info, grazie.

Saluti Gianni

[maedacortez]

Hi Gianni66,

Thanks for your reply. For your responses, I need to ask some more questions:

• Is this the first installation? 
• What type of HVAC system do you have?
•  What model of Google Nest thermostat and Heat Link do you have? 
• Did you experience a power outage at your place?

Please try the next troubleshooting steps:

• Please check that the breaker switches are set to "on."
• Check Breakers and Fuses: Ensure all circuit breakers are in the "on" position and fuses haven't tripped.
• Inspect Isolation Switches: In some cases, the boiler will have an additional isolation switch. Please check if your boiler has any isolation switches and verify that they are turned on.

I will be awaiting your response.

Regards, 

Manuel

[Gianni66]

Buongiorno, l'impianto in casa è ok, nessuna anomalia riscontrata. La caldaia è ok.

Allego il barcode del prodotto. 

 

[maedacortez]

Hi Gianni66,

Thank you for your reply. I wanted to check in and see if you’ve had a chance to finish the troubleshooting steps I sent over?. Could you please take a moment to respond to the questions I sent you on the last post? This is important for moving forward.

I will be waiting for your response.

Regards,

Manuel

[Gianni66]

• Quando è stato installato il collegamento termico?
• Installato a febbraio 2023.
• Vedi segnalazioni di cablaggio o errori sul termostato o sull'app?
• No, nessuna anomalia riscontrata.
• Hai eseguito di recente un intervento di assistenza o manutenzione sul tuo impianto elettrico, idraulico o di riscaldamento? Se sì, per quanto tempo è rimasta senza corrente? Sii specifico. 
• No,  nessun intervento.
• Quali misure di risoluzione dei problemi hai già provato?
• Ho scollegato l'alimentazione a heatlink per alcuni minuti. 

[maedacortez]

Hi Gianni66,

Thanks for your reply and for trying the troubleshooting steps.

Finally, please try to turn on manual mode to verify boiler activation.

• For 2nd and 3rd Gen Nest Learning Thermostats (NLT): Press the Heat Link button once. For Nest Thermostat E (NTE): Press the Heat Link button twice.
• To turn off manual heating, there are 3 ways:

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

I will be awaiting your response.

Regards, 

Manuel

[maedacortez]

Hi Gianni66,

Thanks for your reply and for trying the troubleshooting steps.

Finally, please try to turn on manual mode to verify boiler activation.

• For 2nd and 3rd Gen Nest Learning Thermostats (NLT): Press the Heat Link button once. For Nest Thermostat E (NTE): Press the Heat Link button twice.
• To turn off manual heating, there are 3 ways:

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

I will be awaiting your response.

Regards, 

Manuel