Nest Heatlink Unresponsive

[narniaExpat]

My Nest heatlink has suddenly stopped working. We have had power cuts recently, but it was working after that. It stopped working after we were away for a week. It is totally unresponsive, no lights showing, nothing happens when you press and hold the button for 30s

[AxelD]

Hi narniaExpat,

Thanks for posting in the community! Sorry to hear that your Heat link isn't turning on after the power cuts. No worries, help is here! I'd like to ask you a few questions to gather more information about this:

1. Where are you located?
2. What kind of Nest Thermostat do you have?

Keep me posted.

Regards,

Axel.