Nest Thermostat e won’t install and the display is blank

[Madelvic]

This is a UK thermostat e on a stand powered by a usb adapter

I’m at first base with the install.  Nest Aware in ready mode, plug in the thermostat and the display is completely blank/unresponsive.  Nest app can’t find the display

Tried two different usb supplies, no change

Any ideas?  Thanks in advance 

[Madelvic]

Fixed!   Left it plugged in and it is working.   Assume an internal battery that was completely dead.   Should have had some form of warning/notification in the app or on the screen in my opinion.

Update for the benefit of others

[nerys]

Hi Madelvic,

Thanks for posting in the community! 

Great news! I'm happy to hear your Nest thermostat is now installed and the display is functioning properly. I also appreciate the suggestion about the warning or notification. We're always looking for ways to make our products and services even better and more user-friendly. Feel free to leave your feedback by sending your comments through the Google Home app. This feedback will help us to add the features you need.

If you have more questions for me, feel free to reply to this post. I'll be happy to assist further.

Best regards,

Nery.