Nest Home Report

[Nickb89]

I haven't received our Nest Home report since November (for October), is there an issue? It has really useful information on it.

[gmelanymelissa]

Hi @Nickb89,

Thanks for posting here in the community. I'm sorry to hear you haven't received the Nest Home Report since November. I'm happy to help!

To better understand the situation, I'd like to ask a few questions:

• Do you have a subscription?
• What is the model of your Nest thermostat? Here’s a helpful article on How to tell which Nest thermostat you have.
• Are you using the Google Home app or the Nest app?

In the meantime, let's check this tip:

• Home Report: If you don't receive your reports, try using the following steps. Refer to this article: Troubleshoot your Home Report.

Keep me posted.

Regards,

Melany