Nest Learning Thermostat - How to delete a previous tenants account

[mklandlord]

I'm the Landlord of a property with a Nest Learning Thermostat. 

The previous tenant has vacated and not deleted her account from the Nest Thermostat.

The new tenant said they cannot access the App & the Nest is now locked.

My first question is can the old tenant delete her account from the Nest remotely, without accessing the property & how would they do it? 

If not, How does my new tenant access and set up a new account on the locked Nest? 

Can they access the wiring details, etc. That they might need for a new set up from the Nest before performing a Factory Reset? 

I would be most grateful for a detailed reply, that I can then send onto my new tenants, to resolve this problem. 

Many thanks - Namaste 

Paul 

[David_K]

In this case, it will need to be reset using a computer.

1. Connect the Nest Thermostat display via USB to a computer.
   
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).

• If the Nest drive will not mount: Restart the thermostat and the computer.
• If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
• If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on a computer, you should see a technicalinfo.PLIST file? If your tenant gets this far, let me know as I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

It might be helpful if they contact Nest support themselves at that point.

[mklandlord]

Thank you David..

I really appreciate your detailed reply, which I will pass onto the tenants. 

The tenant is actually a qualified plumber, so hopefully he will have quite a bit of Tech knowledge to help resolve it. 

Thank you also, for your offer of further assistance, that is much appreciated. 

I will post back and let you know how it goes

Kind regards 

Paul