Nest Learning Thermostat can only be added to first home created. Even after factory defaulting.

[ChrisDornan]

I have created two google homes for my home address, so that tenants cannot access the nanny cam in my bedroom. However, I want them to be able to access the thermostat. The shared account is my second google home. I cannot seem to add a nest learning thermostat to anything other than my primary home. I'm on a third factory defaulting of the system. Adding the device from the second home's homepage adds it to the first home. What is going on?

[ChrisDornan · Accepted solution]

The solution is to sign out of all your nest accounts and google accounts on your smart phone. Create a new google account specifically for the second home. Share access to the second home to the new account from your primary account. Sign into the secondary account and the secondary account only. Use it to setup up the Nest. Sign out of the secondary account. Sign back into your normal nest and google accounts.

It should not be this much of a headache. Shame on Nest and Google.

[MelbaDT]

Hey ChrisDornan, 

Thanks for posting and for keeping the thread updated on what you've done to have your concern resolved. Sorry if it's not an easy fix for you but we're glad to hear that you've got everything back and working as they should be. We'll also take this as feedback so we could learn from it in order to deliver a better experience in the future. 

Keep an eye out on this Community page or follow our social channels for news and updates. 

Best, 

Melba

[Ryan_G]

Hey everyone,

I'd like to jump in here and check if you've seen Melba's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Melba.

Thanks,

Ryan

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,

Ryan