Nest Learning Thermostat not connecting to Wifi

[Zuly]

My nest  learning thermostat  reports "w5 error" and cannot connect to WiFi.

It does not detect the WiFi, but all my other devices are connecting to WiFi well.

Have tried all suggestions to restart and reset ( including reset network only or reset all settings) both the router and the Thermostat.... Still doesn't connect to WiFi. 

[aatienza]

Hey Zuly,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Could you fill out this form and let us know once you're done?

Thanks,

Archie

[Zuly]

I filled out the form. Thank you. 

[aatienza]

Hey Zuly,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.
 

Thanks,
Archie