Nest Learning Thermostat resets daily. Also no longer can connect with internet

[Nuclearnav]

Installed nest learning thermostat and worked well for months.  Found it completely denergized.  Took it off wall and charged it with sub port in top back of thermostat.  Now it will not connect to internet no matter what I do.  Worse the thermostat automatically resets itself every day.  I lose all programming and have to start from scratch.  It still will not connect to internet.  All troubleshooting failed.  I am ready to claim warranty but wondering if anyone experienced this complete failure and fixed it.

[EmersonB]

Hi Nuclearnav,

Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, how long did you charge it? Which Nest Thermostat do you have? Check the battery level of your Nest Thermostat. Go to Settings> Tech Info> Power. Also, the level of charge of your Nest Thermostat’s internal battery should be 3.7 V or higher. If ≤ 3.6, it will disconnect from WiFi. Looking forward to your response.

Regards,

Emerson

[Nuclearnav]

I removed it from its mount and charged it overnight and even then had all the same problems.  It isn’t only not being able to connect it to internet but it keeps losing time and date.  Now it keeps completely resetting and erasing all the programed data.  Battery will quickly run down too.  All of this just suddenly started to happen after months of use both heating and cooling.  We had no power outages of any length.  

I don’t have access to it right now so I can’t check 

It is a third generation learning nest thermostat.  

[EdmondB]

Hello Nuclearnav,

I'm sorry to hear about your experience on your Nest thermostat. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Thanks for the help, @Emerson.

Best,
Edmond

[Nuclearnav]

Completed form.

[EdmondB]

Hi there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. 

Thanks,
Edmond

[Nuclearnav]

I have not seen any communication concerning my Nest thermostat.  I have replaced it with a Honeywell thermostat and am happy with it.  I definitely want a refund.  I really don’t want to write a scathing review so get your team to take care of this.

[EdmondB]

Hey there, 

One of our support representatives already contacted you and helped you with the replacement of your Nest thermostat. If you need help with the installation and set up on the app please let us know. 

Best,

Edmond