Nest Learning Thermostat stuck in Software update Loop. Google offers no Solutions

[jmccusker]

My Nest Learning Thermostat stuck in Software update Loop. Google offers NO Solutions. This all of a sudden happens and they are telling me I need to purchase a new one. It is clear that the device is still active and working but something is going on with there product not updating.

[jmccusker]

Still no explanation from google other then " As we have taken necessary steps to resolve the issue, the better option here is to replace your thermostat."

[bluenow]

This is sounds bad for google but probably they don't care . You may provide as much details as possible , so may someone offer help . Product model , your wire configuration , and what you had tried and the results . You may try a restart to see if the Nest Learning Thermostat would come back , also check the WIFI connectivity . If no network available , the Nest would behave strangely and eventually die in many cases.

[jmccusker]

Model: Display-3.4, Wire configuration is normal yellow, green, white and red.

I have tried pretty much everything. i have reconnected the wires, I have held the device down for manual restart, i have plugged it into the computer and tried a factory reset, i have tried charging it.

When I look at the device details in the app it says that the current software is the latest so I am not sure why it is still trying to update the software. It also says it has a wifi connection.

Every time it restarts it instantly goes to trying to update the software. 

During the factory reset process i dont think that it is actually taking the file that they are telling me to place in there because when plugged into the computer it is constantly restarting.

I think there are two issues going on constantly restarting and software update loop. I am trying to see if they can get me exact details on what happen with the device so that other will know, what is happening and what is being done in the future to prevent this. 

I have sent over multiple videos and pictures of what is happening. 

[Jake]

Hey all,

Apologies for the delayed reply and for any frustrations that may have occured. I wanted to follow up and ensure everyone is good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake

[CaptainJeff]

Concur with "Google doesn't care".  I have a problem happening right now.  Installed Nest Learning on 1 April.  Ran heat through May, then AC and Heat into June until we went to straight AC for summer.  Multizone heating system (forced hot water) with two Nest E's on other zones.  Testing heating system from Nest Learning on 6 Oct.  Taco box just kept clicking.  You will see other posts about this across the web.  Call heating company for PM b/c I assumed the problem was with boiler.  First thing tech said when he arrived was "you have a Nest thermostat, correct?".  He performed the same troubleshoot you did (W to Rh wire - triggered heat).  Notified Google and then sent me new baseplate (arrived last night and installed - no fix.  Same exact issues).  Contacted them again this morning and just went through 2 hours of painful chat troubleshooting with totally useless reps (Madison and then Enzo).  If you get them, stop the chat, pull the Nest out of your house and get another brand.  I'm done with having a teenager in their basement ask me if my house is powered and calling it support/troubleshooting.