Nest Learning Thermostat unable to reconnect app

[Snewall]

Hi, after having lots of building work done I have had my Nest thermostat reinstalled. It’s connected to Wifi fine but I can’t get it to reconnect to the app - the app just said ‘offline’. I have restarted the thermostat and also deleted the app and tried to reconnect to the thermostat. However, I can’t get an entry key from the thermostat as it’s saying it’s connected to a Nest app account, even though it isn’t!

[EdwardT]

Hi Snewall,

Thanks for reaching out. I'm sorry to hear that you're having an issue with reconnecting your Nest Thermostat to the app. To isolate the issue, could you try resetting your Nest Thermostat back to the factory default settings? You can click on this link to learn more about this.

Thanks,

Edward

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 

I appreciate the help, Edward. 

Thanks,
Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

[Snewall]

hi, thanks you so much - responses were all really helpful, I reset to factory settings and it worked!!

[Juni]

Hi there,

I’m glad your issue is resolved now. I’ll keep this thread open for 1 more day. If you need further help, let me know.

Regards,

Juni