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Nest Learning stopped working and now only has a flashing green light. All restart options failed.

CSetzer3179
Community Member

Nest Thermostat went offline for a day and then display went blank. I’ve tried all reset options to no avail. Please advise. 

1 ACCEPTED SOLUTION

Hilary
Community Manager (Admin)
Community Manager (Admin)

Hey there, 
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day. 

Hilary

View solution in original post

4 REPLIES 4

GarrettDS
Community Specialist
Community Specialist

Hey there CSetzer3179, 

I know thermostat issues can be tricky and complicated, but I'm happy to look into this for you. 

 

If the light blinks green and your thermostat is unresponsive for more than 15 minutes, it may have frozen during the update. Try to remove and reconnect the display. Pull it straight off the base. Make sure the pin connector is lined up correctly and push it back onto the base.

 

I was also able to find this article that might be able to help you with some more troubleshooting steps. 

Please let me know if you have any further questions. 

Best regards, 

Garrett DS

Hilary
Community Manager (Admin)
Community Manager (Admin)

Hey there, 
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day. 

Hilary

View solution in original post

Hi there, thanks. Nothing worked and we even called in a professional who said it likely shorted out. It was less than a year old. I went ahead and purchased a new device. 

GarrettDS
Community Specialist
Community Specialist

Hey folks, 

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

 

Have a great day. 

Garrett DS